Essential Duties and Responsibilities

• Serves as a liaison between the client, vendors, and government agencies.

• Controls commercial documentation required for export or import declaration and other regulatory agencies or requirements (AES, DPS, Hazmat, AMS).

• Responsible for export compliance including Denied Party Screening and AES filing.

• Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies.

• Coordinates special booking requests (hazardous, oversize).

• Manages and addresses all escalations in regards to file and shipment profitability – audits and identifies files with loss or low margin and works with product management, sales, pricing, and team members to implement corrective action.

• Provides management with objective feedback regarding vendor performance levels and escalates issues to ensure best level of service.

• Conducts regular employee performance review meetings and sets performance goals to drive employee development.

• Ensures all assigned employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements.

• Validates that department staff understand and comply with customer and company standard operating procedures.

Physical Demands

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

• May require occasional overnight travel

 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Work Environment
The work environment characteristics are similar of those of an office setting with various office equipment.